At TRHvision (operated by [YOUR LEGAL ENTITY NAME]), we are committed to delivering high-quality IT services. We understand that circumstances may change, and this policy outlines the terms for cancellations and refunds for all services and payments made through our platform.
1. Scope
This Refund & Cancellation Policy applies to all payments made for:
- Custom IT service projects (web development, AI solutions, data science, dashboards, etc.)
- Internship and training program enrollment fees
- Consulting and advisory engagement fees
- Any other services offered by TRHvision through the website (www.trhvision.in)
2. Cancellation Policy
a) Client-Initiated Cancellation
- You may cancel a service engagement by sending a written cancellation request via email to support@trhvision.com.
- Cancellation requests must be made at least 15 days prior to the next scheduled milestone or deliverable.
- Upon cancellation, TRHvision will deliver all work completed up to the date of cancellation, subject to payment for the work performed.
b) TRHvision-Initiated Cancellation
TRHvision reserves the right to cancel or discontinue a service engagement if:
- The client fails to provide required inputs, data, or approvals for more than 30 days.
- The client breaches the Terms & Conditions or any signed agreement.
- Payment obligations remain unfulfilled beyond the agreed timeline.
In such cases, TRHvision will notify the client via email and provide all completed work upon receipt of any outstanding payments.
3. Refund Policy
a) Refund Eligibility
| Scenario |
Refund Amount |
Timeline |
| Cancellation before work begins (within 48 hours of payment) |
Full refund (100%) |
7–10 business days |
| Cancellation after work has started but before first milestone delivery |
Pro-rata refund minus work completed & admin costs |
10–15 business days |
| Cancellation after milestone delivery |
Refund only for undelivered milestones (if any) |
10–15 business days |
| Service fully delivered & accepted |
No refund applicable |
N/A |
| Internship / training enrollment (cancelled within 7 days, before content access) |
Full refund (100%) |
7–10 business days |
| Internship / training enrollment (after accessing content/resources) |
No refund applicable |
N/A |
b) Non-Refundable Items
The following costs are non-refundable under any circumstances:
- Third-party software licenses, hosting, or domain purchases made on behalf of the client
- Third-party API costs or cloud infrastructure costs incurred during the project
- Work that has been completed, reviewed, and approved by the client
- Consultation and discovery phase charges (where the scope document has been delivered)
4. How to Request a Refund
To initiate a refund request, please follow these steps:
- Send an email to support@trhvision.com with the subject line: "Refund Request — [Your Name / Project Name]"
- Include your order/payment ID, the reason for cancellation, and any supporting documentation.
- Our team will acknowledge your request within 2 business days and provide a resolution within 5 business days.
- Approved refunds will be processed to the original payment method (via Razorpay) within 7–10 business days.
5. Refund Processing
- All refunds are processed through Razorpay to the original payment method used for the transaction.
- Refunds to credit/debit cards may take 5–7 business days to reflect in your statement, depending on your bank.
- UPI and net banking refunds are typically processed within 3–5 business days.
- TRHvision is not responsible for delays caused by banks or payment processors.
6. Dispute Resolution
If you are dissatisfied with the refund decision, you may:
- Escalate the matter by emailing support@trhvision.com with "Escalation" in the subject line.
- Our senior management will review the case and respond within 7 business days.
- If the matter remains unresolved, disputes shall be subject to the jurisdiction of courts in [YOUR CITY], India.
7. Modifications
TRHvision reserves the right to modify this Refund & Cancellation Policy at any time. Changes will be posted on this page with an updated "Last updated" date.
8. Contact Us
For refund-related queries, please reach out to: